FAQ

Library Frequently Asked Questions…

1. Library Hours and Location
Where is the Library?
What is that other building in the center of town that says “Pelham Library”?
What are the hours of operation?
Why isn’t the Library open more on weekends?
How do I contact the Library?
What is FLiP?

2. Library Usage

Is there a photo copy machine I can use?
Is there a fax machine I can use?
Is there a public telephone I can use?
Is there a public meeting room?
Are there computers for public use?
How do I get a library card?
Can my child get a library card?
I lost my library Card.  Can I get a replacement?
How many books/DVDs/videos can I check out at once?
Can I check out magazines and newspapers?
When are my books/DVDs/videos due back to the Library?
I am not quite done with my book, but it is due tomorrow.  Can I renew it?
My books were due last week – what are the fines and fees?
I lost the book I checked out.  What do I do?
How do I suggest a book or other materials for the Library’s collection?
Does the Library sell books?
Does the Library accept book donations?
Does the Library accept magazine/newspaper donations?
Can the Library release patron information?

3. Services and Programs

I am new in Pelham. What does the Pelham Public Library have to offer me?
What is Interlibrary-loan?
Can I access the online databases from my own computer?
Can I download eBooks or audiobooks online?
Does the Library have passes to local museums and parks?

4. Library Policies

Access for Patrons with
Disabilities

Children’s Policy
Confidentiality
Lost and Found

Volunteer Policy

Library Hours and Location:

Where is the Library?

The Pelham Public Library is the beautiful white building located at the center of the Village Green.  The official address is Pelham Public Library, 24 Village Green, Pelham, NH 03076.

What is that other building in the center of town that says “Pelham Library”?

The old building in the center of town that says “Pelham Library” is the former library.  It was built in 1896 and served as the town’s library until 2003, when the new building on the Village Green was opened.
Currently, the old library serves as the home for the Pelham Historical Society.  For more information on the Historical Society, please visit http://www.pelhamnhhistory.com

What are the hours of operation?

Monday 9 am – 5 pm
Tuesday 9 am – 8 pm
Wednesday 9 am – 5 pm
Thursday 1 pm – 8 pm
Friday 9 am – 5 pm
Saturday 10 am – 2 pm
Sundays – closed

The library is also closed on public holidays.  A complete schedule is available here.

Why isn’t the Library open more on weekends?

We do our best to accommodate the community with the hours we have available.  Unfortunately, due to budget constraints, we are limited to the number of hours we are able to provide staffing for. Currently, our staff is
limited to four (4) full time staff members who do their best to serve the needs of patrons.

How do I contact the Library?

Our telephone number is: (603)635-7581. You can send email to: librarydirector@pelhamweb.com

What is FLiP

FLiP is the acronym for Friends of the Library in Pelham.  This is an organization that supports the library in a number of different ways including, but not limited to, volunteering, fundraising, and book sales.  Membership information is available at the Main Circulation desk or here. To access many of the discount Museum Passes you must be a FLIP member.


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Library Usage:

Is there a photo copy machine I can use?

Yes, we have a photo copy machine available to the public on the first floor.  Copies are $.15 a piece.  The copy machine takes small bills and change.

Is there a fax machine I can use?

Fax service is available to library card holders. The fee is $1.00 a page and .25 for every page after. The library does not receive incoming faxes.

Is there a public meeting room?

The Molly Hobbs room is available to groups to use as a meeting place.  The room must be reserved in advance of use.  If you/your group would like to reserve the room, and have not previously done so, a representative for your group would need to complete a Meeting Room Application.  The application will then be forwarded to the Library Director for approval.

Are there computers for public use?

Yes, we have 15 computers available for use.  You do not have to be a library patron to use the computers.  Computer use is free of charge.  Each computer is connected to a printer.  There is a charge of $.10 per printed page.  You may pay the fee at the Circulation Desks.

Computer usage policies are available on our website or in binders at the Main Circulation Desk.

The Library is also WI-FI capable; you are welcome to bring in your laptop.

How do I get a library card?

Library cards are free of charge to Pelham residents or persons who work or go to school in Pelham.  Please ask one of the librarians to register for a card.  If you do not live or work in Pelham, you may have borrowing privileges for an annual fee.  Please ask a librarian for more details.

Can my child get a library card?

Children aged 6 and older are eligible to receive their own library card.

I lost my library Card.  Can I get a replacement?

Yes, replacement library cards are available for $2. Please ask one of the librarians to assist you. 

How many books/DVDs/videos can I check out at once?

 As long as you are a member of the Library in good standing (no fines due or lost materials), you may check out as many materials as you like.

Can I check out magazines and newspapers?

Magazines are all available for checkout.  The most current issue available is displayed in the front of the rack.  Six months of back issues are available under the shelf.  Two years of magazines are archived.

Newspapers are not available for checkout.  The latest copy is on the top of the newspaper shelf, the previous week is stored below.


 When are my books/DVDs/videos due back to the Library?

 When you check out your materials, the librarian will give you a receipt that lists the date on which each item is due back to the Library.  All materials are due back two weeks from the date of check out. If you lose your receipt, you can visit the Library website to access your account or you can call and ask the Librarian.

I am not quite done with my book, but it is due tomorrow.  Can I renew it?

We want you to enjoy the materials offered at the Library.You may renew an item unless another patron has requested it. You may renew your materials in person, on the phone, or by logging into your
account online. If your materials are overdue, you will not be able to renew them online you will need to call or visit the library.

 My materials were due last week– what are the fines and fees?


 
The fine schedule for materials is $0.10 per day/per item.  The maximum fine is $5.00 for a single
item, or $10.00 total for a single account.  There is a one day grace period before fines begin to accumulate.

I lost the book I checked out. What do I do?
 
If you have lost a book or video, you have two choices.  You may either purchase a replacement copy of the
same edition for the Library at your expense, or pay the cost for the Library to replace it.

 How do I suggest a book or other materials for the Library’s collection?

 If you are interested in making a suggestion about materials to buy for the Pelham Public Library, talk to a librarian about materials you’d like to see in the Library’s collection.

 Does the Library sell books?

 Materials donated by patrons which are not needed for our collection are available for purchase in the library. There are a variety of children’s books and videos/DVDs available for sale on the second floor of the
Library, by the YA computers.  On the first floor, there is a bookshelf of books for sale from the adult collection located across from the copy machine.  Monies collected from the sale of these items are used to support programming for our patrons.

 Does the Library accept book donations?

 The library welcomes donations of books, DVD’s, unabridged Audiobooks, etc in good condition.  We cannot accept out of date encyclopedias, text books, old magazines, readers digest condensed books, abridged audiobooks or anything in poor condition.

Materials that have been donated will be assessed and either added to our collection, added to the book sale, or further donated to Got Books. For donations larger than 2 boxes, an appointment is necessary.

 Does the Library accept
magazine/newspaper donations?


 
We do not accept “individually” donated magazines/newspapers (i.e. a single month’s edition).  We
do accept gift subscriptions for items we do not currently own.If there is a certain magazine/newspaper that you would like to see at the Library, or you would like to donate a subscription, please contact the Library Director.

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Services and Programs:
 

I am new in Pelham. What does
the Pelham Public Library have to offer me?

The Pelham Public Library offers a variety of resources and services. Patrons may check out print books, audio books, magazines, DVDs and videos.  If there is an item that you would like that is not
in our collection a librarian can assist you in making an interlibrary loan request. In addition, the library also provides other services, such as our Museum Pass Program, which grants patrons free or reduced admission for several area museums.
All members of the public may use our quiet study areas, computers, resource materials, magazines or newspapers.  Our librarians are available for reference assistance, computer help and other resources.

All are welcome to attend the programs at the library.

What is Interlibrary-loan?

Can I access the online databases from my own computer?

Yes you can!  There are links that you can access directly from website. You will need to contact the library to receive the codes and passwords to access the sites.

Can I download eBooks or audiobooks online?

 Yes!!!  The Pelham Public Library is part of the NH Downloadable Book Consortium.  Login here:
http://nh.lib.overdrive.com
.  If you have any problems, please ask a librarian for assistance or see instructions here.

Does the Library have passes to local museums and parks?

 We have reduced and sometimes free passes to several local museums.  ALL passes are one pass per
person per day.

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Library Policies:

Access for Patrons with
Disabilities

            The Pelham Public Library is 100% ADA compliant.  We welcome the opportunity to assist all of our patrons.  The State Library also has a number of programs for the optically/physically impaired which we can provide to our patrons.  If you have a disability and are interested in any of the programs we have through the state, please speak with a librarian.

Children’s Policy

The library is committed to the safety and well being of all our patrons.  Therefore, parents are asked to adhere to the following guidelines concerning children in the library:

Children under the age of 9 may not be left unattended in the library and
must be directly supervised by a responsible adult 16 years of age or older.

Children between the ages of 9-11 may not be left unattended in the
library and must be supervised by a responsible adult over the age of 16.

Children over the age of 11 may use the library unattended provided that their behavior is not disruptive.  Disruptive children, older than 11 may be asked to leave the library premises after 1 warning.
Parents are responsible for the actions of their children in the library whether or not the parent is present.  Parents will be responsible for any disturbance or damage done to the library by their child.

Confidentiality  

Lost and Found
 
There is a lost and found box located in the vestibule of the library between the inside and the outside
doors.  For paper materials there is a file kept at the Main Circulation Desk.

Volunteer Policy

Volunteers are a vital part of the workings of the library.  They generally provide support services to the paid staff or work on special projects.  They cannot be used to establish new services or to replace
paid staff.  Any person interested in volunteering must complete an interest form and return it to the librarian.  Please feel free to ask a librarian for more information if you are interested in volunteering. You must be 14 or older to volunteer. All volunteers must participate in the training program and volunteers over 18 may be subject to a background check.


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2 thoughts on “FAQ

    • Yes we do, Pelham library card holders can access Ancestry.com. Simply call or stop by the library with your card and we will give you the password. Thanks for asking!

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